FAQs

FAQs


 

Q:        What do I look for in a quality of a Diamond?

Q:        What kinds of Products are available at www.otmjewellery.com?

Q:        What does Carat mean?

Q:        How important is the color when you buy a diamond?

Q:        What does clarity have to do with Diamonds?

Q:        Is it necessary to Register while purchasing products on www.otmjewellery.com?

Q:        How do I shop on www.otmjewellery.com?

Q:        How will you ship my merchandise?

Q:        What do you charge over the MRP for shipping and insurance?

Q:        How secure is the transaction?

Q:        What if I want to return my purchase?

Q:        Why is the shape of the diamond called Cut?

Q:        Why are your prices low?

Q:        What is the shipping time for all Products?

Q:        Where do you ship Jewelry?

Q:        What forms of payment do you accept?


 

 

Q:        What do I look for in a quality of a Diamond?

A:        The most basic criteria for checking the quality of a diamond are the 4 C’s, which are – cut, colour, clarity & carat weight. These parameters determine the quality of the diamond, and hence, help in determining its proper value. It is always recommended to buy a diamond certified from a renowned laboratory, so that the authenticity of the 4 C’s is maintained.


 

Q:        What kinds of Products are available at www.otmjewellery.com?

A:        We manufacture & sell Real Diamond Jewellery. The jewellery is manufactured in a high-tech plant, a one of its kind in India, producing the best quality of the finished product. All Diamond jewellery is made with Hallmarked Gold, certified by the Bureau of Indian Standards . All jewellery is certified by IGI / DRIL, hence, allowing complete peace of mind for the customer while making the purchase.


 

Q:        What does Carat mean?

A:        ‘Carat’ is the international unit of measuring a Diamond’s weight. 1 carat is equivalent to 0.200 grams. Also, 100 points equals one carat. The carat weight determines the size of the diamond. Diamonds are precious stones, and need to be weighed on high-precision scales. We take utmost care while weighing each piece of diamond, making sure its carat weight is accurate.

1 carat = 200 milligrams = 100 points

Large diamonds are rarer than smaller pieces, and hence, their value is directly proportional to their size. As the size increases, the price of the diamond increases at a much faster rate. A 2 carat diamond will be much more expensive than two 1 carat diamonds of the same quality.

Bigger the diamond, more valuable it is.


 

Q:        How important is the colour when you buy a diamond?

A:        The colour of a diamond is the most visible of the 4C’s to the naked eye apart from the cut (shape).  A diamond having little colour will be able to portray good brilliance, and would have a good colour grade.

A diamond divides light into a spectrum of 7 different colours. This spectrum is the purest when the diamond has little colour in itself.

Absence of colour makes it more valuable. Colour is a major determinant of the price of the Diamond. Completely colourless diamonds are very rare and are extravagantly priced.

 

 

Q:        What does clarity of a diamond mean?

A:        Every diamond is unique. Being a natural stone, diamonds usually contain miniscule birthmarks – specks, bubbles and feathers. These marks are called inclusions. Their number, size and position under 10 power magnification determine the clarity of a diamond. Fewer the inclusions, higher the value of the diamond.


 

Q:        Is it necessary to Register while purchasing products on www.otmjewellery.com?

A:        Viewing our online catalogue requires no registration, and is open for all to view. To make a purchase, due to security reasons, registration is necessary. The registration process is very simple, requiring you to enter your basic details, and a password. The email ID will need to be verified to activate the account. To register, to go the page.

If you are a returning customer, you do not need to register again, rather you should login to your personalized account using the username and password you had chosen. To login, go to the page.


 

Q:        How do I shop on www.otmjewellery.com?

A:        It’s really simple, just follow these steps:

·         View the online catalogue of products, and select the products you need to purchase by clicking on “” button.

·         After selecting and reviewing all the products in the , Proceed by clicking on “”. If you have not already registered, you will need to . If you are already a member, you can using your details.

·         In the next form, fill in your billing & shipping details, mode of payment, etc.

·         Choose the payment option and confirm the order.

·         An order number will be generated and your order will be finalized.

A copy of the Invoice will be sent to you in your Inbox. In case, you still have a problem you can also send us your order number with complete details (product code, shipping & billing details, mode of payment) at .



 

Q:        How will you ship my merchandise?

A:        We ship jewellery all over India. Shipping charges are Rs 200 per shipment, inclusive of Insurance.

All jewellery is fully insured, and is shipped through Blue Dart/ Speed Post / Registered Post Parcel.

Products when shipped through Insured Speed Post usually take 3/ 4 days for Delivery post shipment.

The Jewellery is packed in elegant jewellery boxes, ideal for gifting.

For further details, please refer to the page.


 

Q:        What do you charge over the MRP for shipping and insurance?

A:        There is a flat shipping rate of Rs 200 per shipment, which also includes insurance throughout India.
 

Q:        How secure is the transaction?

A:        Your privacy & security is important to us. OTM Jewellery takes every precaution to protect our users information. When users submit sensitive information via our website, your information is protected and encrypted using the most secure technologies.
 

Q:        What if I want to return my purchase?

A:        We have a customer friendly return and exchange policy. Any customer not satisfied with the product can return the product within 15 days of receiving the product.

The jewellery should be unused, in the proper form as was dispatched. All tags should be intact and attached to the jewellery. Customers intending to return the jewellery may please note, that the tags should not be removed from the jewellery. Removal of tag will constitute the jewellery as used.

Please visit http://www.otmjewellery.com/return-exchange for more information about returns.


 

Q:        Why are your prices low?

A:        We are manufacturers and wholesalers. All our products are offered at the wholesale prices, hence you save on the various overheads caused by middlemen. We guarantee lowest prices throughout India.


 

Q:        What is the shipping time for all Products?

A:        Diamond Products are dispatched within 24 hours, from the realization of payment, and receipt of all necessary documents.


 

Q:        Where do you ship Jewellery?

A:        We ship throughout India, using speed post/ registered post/ courier. Shipping is charged at a flat rate of Rs 200 per shipment, which also includes insurance. International shipments are currently available in USA, UK, and Australia. A charge of USD 20 is additional for international shipments.


 

Q:        What forms of payment do you accept?

A:        We accept all Major credit cards (Visa / Mastercard / American Express). Debit Cards of all major banks in India are accepted (MasterCard / Visa). We also accept online netbanking from the following banks: HDFC Bank, Axis Bank, State Bank of India, IndusInd Bank, ICICI Bank. All online transactions are completed on fully secure and encrypted servers, making them completely safe.

If you're not comfortable with online payments, we accept cheque or draft payments, with an option for you to deposit money directly into our account.

For detailed payment terms refer to http://www.otmjewellery.com/payment-options.


 

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Why Buy from OTM?

Cost Benefits - Authentic Diamond jewellery at wholesale prices Impressive Product Range - Wide range of products to suit everyone's requirements Quality and Workmanship - Using the most modern manufacturing facility, competing with the best in the world Certification - 100% hallmarked. Diamonds certified by IGI/DRIL Styling and designing - Thousands of unique designs, very pocket friendly. Return and Exchange Policy - Customer friendly lifetime exchange and return policy

Contact Us

011-24330261
9810964599
9999880035
[email protected]

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